Operational Excellence for Craft Services Companies

Cost optimization and digitalization as the key to success

Performance Improvement for Craft Services Companies

Workflows in the craft sector can be significantly enhanced through smart design and effective integration of digital tools. This approach allows businesses to operate more efficiently while boosting productivity. Ultimately, streamlined operations create the foundation for profitability and sustainable growth.

We support you in establishing fast and user-friendly processes to drive long-term profitability.

Common Challenges in Day-to-Day Operations

Inefficient operations and manual processes often lead to unnecessary challenges in the craft sector.

Materials

  • Time-consuming & inefficient search for parts in the warehouse
  • Manual stock replenishment
  • High material costs due to small volumes and inefficient procurement setup
  • Expensive emergency purchases of parts that should be in stock (especially B- and C-items)
  • Numerous suppliers requiring complex coordination

Customer Satisfaction

  • Customers receive no follow-up after initial inquiry
  • Long response time
  • Technicians arrive in an untimely manner or not at all
  • No appointment availability
  • Unsatisfactory quality

Office Management

  • Manual invoice generation
  • Time-intensive organization of appointments
  • Late customer payments
  • Low cash reserves / Liquidity challenges
  • No transparency on project statuses, hours worked per project, or materials used
  • Late salary distribution
  • Numerous non-value-adding administrative tasks (finance, accounting, administrative support, etc.)

Construction Sites

  • Inadequate employee training
  • Disputes with clients or subcontractors about previously completed work
  • Projects delays
  • Uneven distribution of workload among staff
  • Challenges in talent acquisition and retention

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Our Solutions to Your Challenges

We help businesses develop strategies and implement solutions to optimize processes and facilitate potential ownership transitions.

Implementation of a Warehouse Management System (WMS)

A Warehouse Management System enables efficient inventory control by providing real-time visibility into material availability, location, and quantity. In addition to raw materials, the system can manage tools and finished goods.

Automated Material Reordering

With a WMS, minimum stock levels for materials can be defined. Through an ABC classification, low-value, high-usage items (such as screws) are automatically reordered by the system when stock falls below the predefined threshold.

Procurement Optimization

Many companies maintain long-standing supplier relationships without renegotiating terms. As a business grows, supplier benchmarking and volume-based negotiations can significantly reduce procurement costs.

Factoring

Factoring involves selling receivables to external providers, who then assume responsibility for collection. Receivables are typically sold at a discount of a few percentage points, enhancing a firm’s liquidity.

Post-Project Cost Analysis and Financial Controlling

Comparing projected costs with actual expenditures provides critical transparency. Deviations, such as higher-than-expected labor hours, should be analyzed to optimize process efficiency and improve pricing accuracy for similar projects.

Requesting Down Payments and Issuing Progress Invoices

Many businesses in the crafts sector invoice only upon project completion, absorbing high upfront costs for expensive materials, which leads to additional financing costs for businesses because suppliers expect immediate payments. By utilizing invoice management software, interim billing and down payment collection can be standardized and streamlined to avoid liquidity problems.

Use of Order Management Software

Order management software enables semi-automated generation of quotes and invoices, as well as digital order confirmations via tablet. These systems often include integrated invoice tracking and receivables management capabilities.

Digital Customer Communication

Customer Relationship Management (CRM) systems centralize customer and project data to facilitate transparent and semi-automated communication with clients. Channels such as WhatsApp can be integrated to streamline tasks such as quote requests and on-site appointment scheduling efficiently.

Optimized Routing and Workforce Schedules

Route optimization tools can generate efficient travel plans for each contract based on location. These tools can be integrated with workforce scheduling systems to form teams based on each employee’s qualifications and availability, ensuring all project requirements are met.

ERP System Implementation or Upgrade

Employing an Enterprise Resource Planning (ERP) system consolidates the core business operations, including order management, inventory control, tool tracking, and mobile time tracking. The ERP system acts as a centralized platform for operational control of all firm operations.

Digital Documentation of Construction Progress

Each phase of a project should be digitally documented by on-site staff. In case of disputes, this provides evidence that work was performed as planned. Progress can be recorded via photos and videos using mobile devices and stored directly in the project’s CRM system.

Outsourcing Payroll Processing

After obtaining and comparing quotes from accounting or tax advisory firms, businesses can assess whether reallocating internal payroll resources to higher-value tasks and outsourcing payroll would be more cost-effective.

Flexible Workforce Planning

Seasonal peaks from marketing campaigns, employee absences or large contracts create capacity surges. Time accounts enable employees to accrue overtime during busy periods, while also ensuring compliance with labor regulations.

Workforce Training and Development Materials

Digital learning content such as e-learning modules and instructional videos supports onboarding by prequalifying new employees. Coupled with structured hands-on training, these tools enable rapid integration into day-to-day operations.

Common Project Schedule

Typically, our projects aimed at achieving operational excellence are divided into three sequential, self-contained phases.

Analysis

We explore the dynamics of your company, gaining insight into your ambitions and challenges. Then, we develop a range of potential actions and strategies, preferably in collaboration with your team of employees.

Validation

The proposed strategies are prioritized based on expected impact, cost, and feasibility. The availability of internal resources is a key consideration when implementing the suggested measures effectively.

Implementation

We assist you during the implementation process and put the selected strategies into practice in collaboration with you. Our approach emphasizes pragmatic solutions to achieve quick results and increase operational efficiency.

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Get in touch. We look forward to supporting you.

Office

Agnesstraße 64, 80797 Munich

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